Magnitone London Reviews

I had an issue with my xoxo facial cleanser, and magitone sorted it out really quickly, sending me a replacement with no issues at all. Really good service :)

Bought porepatrol device and lost the tools needed for this. Contacted customer service who responded after weeks of multiple emails. Was told they don’t offer a replacement, so now I cannot use the device- brand new. Also bought two XOXO devices and they do not work after charging. Customer service have been very unhelpful.

My barefaced 2 brush has stopped working after 6 months. Have emailed customer service tonight and hoping they will replace quickly.

So impressed with this company. I had a faulty item in an advent calender with Glossybox. Glossybox were awful but magitone told me the problem and replaced it. Really lovely customer service people.

I made an order through magnitone website for Christmas gifts. Unfortunately, it was mising an item and I was very upset trying to catch it up for christmas. I emailed customer service and they apologized sincerely about the incident, but Laura (customer service rep) went beyond my expectations and shipped out my missing item the next day. That is just a good business when they take responsibility for the error and fix it instantly. I will never ever doubt to make another purchase from this company.

Magnitone Well Heeled 2 - I love my Well Heeled 2, it leaves my feet which live in wellies and walking boots smoorh and soft in no time at all (so much less work than all those hand files), I even convinced my partner to let me loose on his unloved feet on a regular basis ? I was gutted when the day before a big night out my Well Heeled 2 decided to stop charging (I blame my other half's feet). I contacted Magnitone Customer Services by e-mail and received a speedy and helpful response - once my guarantee was confirmed and troubleshooting covered Priyanka quickly arranged to replace my Well Heeled 2. My new unit arrived on Sunday, it's Tuesday morning and our feet are beautiful again for Christmas parties ?

Thank you Magnitone for excellent Customer Service

I recently ordered the facial steamers from Magnitone on their buy one get one free promotion. Only one arrived so I contacted Magnitone via email. Customer support, Priyanka, responded very quickly and arranged for the second part of the order to be fulfilled within days. I have now received it and am delighted with both the product and the service I have received

Update: email was sent on 7 October to info at magnitone
forwarded to help today 24 October.

I bought my magnitone liftoff last october and in love with it. Recently its been making a humming sound when charging. I was naturally concerned that there might be a risk. i sent an email to cs to inquire but they never answered. Considering after sales service i think its better to opt for a different brand. Especially when it comes to health n safety.

Partner bought a magnitone barefaced 2 for Christmas. Device is now not retaining charge. Bought a replacement charger and the device still didn't charge. Contacted Magnitone to see what else I could do. Followed battery reset steps and the device still wouldn't hold charge. Contacted them again to be advised that there is nothing that can be done as my partner cannot find the proof of purchase. Do not purchase the device, it will break and Magnitone will not help. Waste of money! Will also be returning the replacement brush heads that I ordered recently as they are useless without a working device.

Had a faulty make up brush. They advised me to charge it, still didn’t work.
Contacted them and straight away they sent me a replacement, no asking for receipts, warranties..I’ve had this electric brush a while and was worried I couldn’t find the receipt. In particular Priyanka was super helpful and kind. Amazing customer service.

I ordered my magnitone , lovely packaging and came on time. Unfortunately it’s faulty and doesn’t work. The team have been great and are sending me a new one, not even asking me to return faulty one . Can’t really ask for more. Not tried it yet, but hoping when I receive it it will be good

The magnitone lift off hurts my teeth so bad and I don’t even have any fillings / crowns / dental work. Yes my teeth are on the sensitive side but having breezed through events such as a c-section I would say my pain threshold is reasonably high. Sad I’ve wasted £90 on something I’m unable to use or return. I bought this a few months ago from look fantastic and it’s just been sitting in my wardrobe since. Thought I’d best warn people that it’s not just those with dental work that have issues with the teeth when using the device ? p.s I visit a dentist / hygienist regularly and my teeth are in perfect condition

i love the resuable facewipes Magnitone makes. (wipeout microfibre cloths). Ive used them since 2018 and only had to replace mine after three years. You will literally never need to buy makeup wipes again, these are so much better. other brands reusable cloths are also good, but these are my favourites.

I love Magnitone products - I have several and love all of them. The difference they make to my skin (at 46) and my daughter (at 13) is huge.
Recently one of my items stopped working - Agnes, one of the customer support team - was so helpful resolving the problem and issuing me with a swift replacement. Can’t thank her enough for her assistance.
Highly recommend the company and their products.

Super helpful customer service from Agne. So easy and pleasant to deal with which is always surprising (in a nice way) to me since so many of the bigger companies aren’t always very helpful or responsive. Hope that this standard of customer service continues. I’m sure with people like Agne it will :).